The William Quarrier Scottish Epilepsy Centre is committed to improving its service by developing its strengths and identifying areas for improvement. To do this is it essential we have input from people who have direct experience of the service.
For patients who use the service we have a variety of mechanisms to support direct input into influence the service delivery. These mechanisms include monthly patient meetings, patient feedback surveys, Have Your Say postcards and Concerns and Complaints process. All patients are offered access to these mechanisms.
Here’s what people using the service have had to say:
GT – Inpatient - wasn’t sure what to expect before his stay but here is what he had to say:
“I think the best thing I can say about my stay here is that I was worried about being here for 4 wks as it was a long time to be away, but now that my stay is over it has passed very quickly and it is hard to imagine I have been here for 4 wks. I will also miss all the staff and the patients and feel lucky to have had the opportunity to be a patient here and I am leaving here feeling much better.”
LM - Inpatient - was apprehensive about saying with us, as she explains below:
Other General Comments:
“Thanks to the staff for their kindness, helpfulness and calmness during and after seizures” - Inpatient
“Thank the clinical and support staff for the assistance and support given to our daughter enabling her to regain her driving licence” - Parent
“Outstanding level of care and attention...how helpful and friendly your team at the assessment centre were...there has been an overall positive difference to the patient we support” - Service Manager
“The organisations support was exceptional and exceeded expectations”- Care Manager
We welcome feedback from anyone who has used or had contact with the service. Please get in touch if you would like to submit a comment of your own,